Tempe Mission Palms

We did a stay vacation with our grandchildren. We wanted to get out of the heat and swim. We were willing to pay a little more to spoil ourselves. However, when we reached the hotel it was under some construction on the property involving the parking lot and areas on the way to the pool, impacting the elevators. Also, when we went into our room we didn't realize the booking was for 2 standard beds instead of queen beds, and at the front desk we could not upgrade to queen beds as the property only had standard or king beds. We were very surprised as we have never encountered that at any other property before. We were informed that the property mainly caters to business travel. We live very close to ASU in Tempe, and there are so many hotel options now fairly new, so The Mission Palms being an older resort, but still what I would consider higher prices was a little surprising. With all that being said, although I had inquired to upgrade our room for queen beds and was considering whether or not to stay, the front desk staff to my surprise and appreciation upgraded us to a much larger room with a king and what she described as a very comfortable sofa bed for our grandchildren. When we went inside we all felt and said, now we're talking. It felt more inclined to what we paid! Still not 2 beds, but it felt extremely spacious and more upgraded. I was very grateful! We see stayed linger and oaud a fee to check out later to be able to swim more. To be honest, it was the exceptionally friendly staff throughout our entire stay that absolutely made our visit wonderful! The bellmen, the front desk a.m. and p.m., and the staff in the pub that we walked in and ordered food from to take to our room! Extremely friendly and knowledgeable about the property. While we waited they encouraged us and showed us how we could walk around the property courtyard which was beautiful at night until our food was prepared. They were even very nice to our small grandchildren.

Everything! The pool was really quiet on weekday afternoons and we loved the cabañas for shade. The courtyard; breakfast on the terrace, the view from our room on the fourth floor, the couches to sit and relax by the fountain. The staff was so friendly. We bumped into house keeping when we were returning to our room and she was so wonderful and had the biggest smile. The shuttle drivers, valet and front desk staff were all really friendly and made our arrival and departure so easy (with an early check in). The room was clean, the bed comfortable and the water pressure in the shower perfect. The location was phenomenal, within walking distance of restaurants, the light rail and Tempe Beach Park. It was like an oasis right in the middle of town. Will stay there again for sure!

The room itself was amazing and the hotel itself was great lots of things to do and close to so many things.

Great location! The pool and hot tubs were very nice! Room was very clean, the bed was comfortable, and the shower had was great—those are the most important things for me!

I had a great room. Clean and comfortable. Staff was above and beyond from checking in and out to additional requests. All handled quick and efficiently. Room service and the restaurant were excellent. Comparing this experience from my last few hotel visits, this was by far best